Outcome: software worked but sequence felt a bit odd at times
Overall the software did work as expected but I found the order of steps in accessing certain features slightly counterintuitive. For example, the way the onboarding flow presented training before fully setting up the database seemed a bit off since I had to go back and forth between modules. The dialer and calling tools functioned well once configured, and automatic updates did not interfere with my usual workflows. Support staff were reachable over the phone and polite, though sometimes the wait was longer than expected. On the positive side, invoicing and sign-up were clearly laid out with no difficulties. So the end result was satisfactory, but the process sequence could be improved to avoid confusion during initial setup. After using it for a week, I feel it’s usable but could benefit from a more logical arrangement of the onboarding stages to make the user experience more straightforward and less fragmented overall.