Outcome: kaafi confusion aur extra kaam khud karna pada
Main initial sales aur pre-purchase process mein thi, aur honestly bataun toh mujhe kaafi cheezein apne aap figure out karni padi. Kisi ne clear way mein guide nahi kiya ki software aur training ka exact roadmap kya hai. Ek baar mujhe billing aur invoice ka issue samajh mein aaya, tab mujhe khud contact karna pada support ko. Baaki poora sales dialogue ya communication itna detailed nahi tha, isliye mujhe lagta hai ki main apne liye sab kuch jaanch rahi thi. Software setup ke liye jo instructions diye the, they were generic aur mere specific requirements se match nahi karte the. Itni effort expect nahi kar rahi thi itni jaldi lene ke baad. Bas ek baar ek representative ne mujhe phone par thoda time diya support karne ke liye, wo tha jo thoda helpful laga. Overall experience mein clarity kam thi jo disappointed karti hai.