Outcome: I never completed the purchase
I must express my dissatisfaction regarding the sales and pre-purchase process of the WFHI product. From the beginning, the sequence of steps seemed poorly structured and confusing. The initial sign-up form led me into payment options without adequately explaining the product features or onboarding expectations. I found myself required to enter billing information before learning about the software capabilities or training options. This lack of clear progression caused frustration and uncertainty, as I was unsure what to expect next. Although telephonic support was available, the explanations often felt rushed, and they did not help clarify the timeline or the required commitments. Because critical details were presented out of order, I never felt confident proceeding with the purchase. Multiple automatic updates were promised but never adequately detailed during the pre-purchase discussion. The invoicing setup appeared disorganized, which further diminished trust. In conclusion, due to these issues in the ordered steps and lack of clarity, I never completed the purchase process and therefore did not access any software or training.