Outcome Couldn't Match Onboarding Clarity
Going through the training and onboarding, I found the explanations less clear than I had hoped. The initial setup material felt quite general and left me unsure about some of the software's features, especially the dialer and how it integrates with the database. While I know the software aims to support remote workflows comprehensively, the lack of step-by-step clarity made it harder to use the calling tools effectively. I managed to get through the basic steps, but ultimately I felt the onboarding didn't prepare me fully for day-to-day operations. The automatic updates also came through without much information, which left me guessing whether I needed to adjust settings or not. So although some parts seemed fine, the overall result was frustrating enough that I can't say the experience was entirely positive.