Ordered steps felt all over the place
I wanted to get help through the telephonic support as soon as I encountered an issue with the dialer feature. At first, the explanation seemed logical. They had a step-by-step guide that they wanted me to follow, but the sequence of steps was confusing. Some instructions expected me to do things before I even had access to the tool I wanted to set up. They did respond quickly though, which was a positive side. However, the overall communication felt a bit disorganized and it left me feeling frustrated. I ended up spending too much time trying to figure out what to do next, which is the opposite of what I was hoping for. While I appreciate their willingness to assist, I found that the process was harder than it should have been. It all felt like a tangled web rather than a straightforward set-up path. So my impression is that the support comes with a steep learning curve in terms of how they communicate the next steps and what to expect.