Order of training steps surprising and frustrating
I was expecting the onboarding and training to follow a logical sequence that would help me build confidence gradually with the dialing tools and database use. But honestly, the order of steps felt quite surprising and not very sensible. For example, I was asked to manage invoicing before fully understanding how the calling tools and database worked in practice. This mismatch made the process feel confusing and slowed me down. The training modules jumped between topics without clear progression, and I had to repeatedly contact support to clarify basic points. While they eventually assisted, it added to my frustration. I had hoped for a more streamlined flow which would reflect typical usage, rather than this back-and-forth that disrupted my learning curve.