Order of the sales steps was fair
I went through the sign-up and pre-purchase process to understand how well the sales steps were ordered. The initial steps like account creation and software introduction followed a clear sequence. However, the invoicing and payment processes sometimes seemed less connected to the earlier steps. The sequence of receiving the invoice and completing payment could have been more synchronized with the onboarding steps so the software access was more seamless. Also, the training sessions were scheduled independently, which sometimes led to feeling a bit disjointed from the actual software setup. The sales flow was neither complicated nor smooth; it worked adequately but left some room for improvement especially in linking the invoicing clearly with the service activation. The support during the sales stage was available but did not preemptively clarify the entire process order for me. So, overall, it was a mixed experience where some steps fit well and others felt disconnected, but it was not difficult to follow at any point.