Order of support steps thoda ajeeb laga, but call quality thik thi
Mujhe laga ki support system mein jo steps diye gaye they, wo thoda alag order mein hone chahiye the. Sabse pehle software ke issues identify karne ke liye mujhe documentation ko follow karna parta, phir call karna, lekin kabhi kabhi lagta tha ki pehle call kar ke direct help lena zyada asaan hota. Kabhi kabhi mujhe support ke through troubleshoot karna padta jo thoda confusing tha kyunki unhone step-wise nahi bataya ki sabse pehle kya karein. Lekin jo telephonic support tha, uska voice quality theek tha aur baat samajh mein aayi. Mujhe thoda lagta hai agar support flow thoda logically arranged hota toh main jaldi se apne issue ko solve kar pata. Lekin overall, they tried to help aur call par communication fair thi, bas sequence thoda ajeeb tha.