Order of steps worked well overall
I found the training and onboarding process generally well structured. The steps were mostly in a sensible sequence, starting from the basics and gradually moving into more complex features. This helped me get comfortable with the software quickly. There was a clear walkthrough for the database setup and integration with the dialer, which made my first week productive. The training sessions were detailed but not overwhelming, and I appreciated the inclusion of automatic updates information. However, I felt that the onboarding could have had a bit more emphasis on the calling tools before diving into the database features. It sometimes felt like I was juggling too many things at once. Still, the telephonic support was ready to answer my doubts promptly, which reduced confusion during the early days. Also, the sign-up and payment process was straightforward and transparent, so I didn’t face any surprises. Overall, the learning curve was manageable, and I am now using the software confidently without any major issues.