Order of steps was actually better than expected
I thought the entire sales and pre-purchase process would be a bit complicated or jumpy, but it turned out to be surprisingly logical. They started with clear information right from sign-up, followed by straightforward invoicing, which made it easy to understand charges without any extra guesswork. Training and onboarding came next, helping me get used to software tools like the dialer and database features in a sensible order. Automatic updates integrated well and didn't disrupt my workflow at all, which was a positive surprise. Though I expected more back-and-forth with support during setup, telephonic assistance was available when needed and generally quick. I did notice a minor delay in fully getting comfortable with the software, but that was more on me than anything else. Overall, the sequence of steps felt designed to minimize confusion and build confidence incrementally. The smooth payment process upfront also helped avoid any headaches so I could focus on the work. I was honestly surprised how well organised the whole flow was compared to what I assumed going in.