Order of steps mostly made sense, except at sign-up
What worked well was that the initial setup and introduction to the software after purchase was fairly clear. The emails and instructions arrived in a sensible sequence, which helped me prepare bit by bit. However, I thought the sign-up process itself could have been smoother; it felt a bit clunky at times and could have better linked into the onboarding. The invoices and payment confirmation were timely and easy to manage, which I appreciated. I also liked how the training material was integrated shortly after the invoicing stage, so I didn’t lose momentum. Some of the dialing tools took a little getting used to, but overall the steps didn’t overwhelm me. If I buy again, I'd hope they can iron out the glitches in the initial registration because that part slowed me down more than expected.