Order of sales steps thoda unclear tha, ek cheez achi lagi
Maine dekha ki sales aur pre-purchase process thoda disorganized tha aur steps logically sequence mein nahi lage. Pehle sign-up aur payment details baad mein maangna, jabki basic product understanding pehle honi chahiye, ye thoda confusing tha. Training aur software ke trials ke baare mein properly batana bhi late hua. Lekin ek acha point ye tha ki jo telephonic support mila uska response waqt pe tha, jisme mujhe samjhane mein sahayata mili. Pure process mein documentation thoda adhura laga aur website pe clarity ki kami thi, jise sudhaarne ki jarurat hai. Agar sales steps better tarah se arrange kiye jaate aur pehle software access ki clarity hoti toh overall customer experience enhance hota. Par support ke lens se agar dekha jaye toh ek cheez jo acchi lagi woh thi unke follow-up calls ka timely hona, jis se lagta hai ki customer engagement ka dhyaan deta hai although shuruaat mein process better ho sakta tha.