Order of onboarding surprised me compared to my expectations
I expected that the training and onboarding steps would follow a very linear and straightforward path, starting with basic software setup, then moving on to using the dialer and database features, and finally covering support and billing processes. However, what surprised me was that some support communication happened simultaneously while I was still trying to complete setup steps, which was different from what I anticipated. Also, rather than finishing all training modules before signing invoices, there was an overlap where I had to handle payment details early on. While this initially caused slight confusion and felt a bit out of sync with what I thought a sensible order would be, I can see that this flexibility allowed me to handle different parts as I was ready. Comparing this to my initial assumptions, I believe the approach helps adapt to varying workflows and speeds of learning, which makes sense now even if it surprised me at first.