Order of onboarding steps left me a bit unsure
I found the training and onboarding flow to be a bit of a mixed bag. The initial steps were laid out quite sensibly; setting up the database and familiarising with the calling tools happened smoothly, and that felt logical. However, once I got to the dialer setup and automatic updates, things seemed less straightforward. The instructions weren't fully clear on how the updates would affect ongoing calls, which caused some confusion during my first few days. Also, telephonic support was helpful but seemed to contradict what was in the manuals occasionally, so that added to the ambiguity. Overall, I think the sequence of training steps could be more logically arranged to avoid switching back and forth between different tasks. That said, the invoicing and payment process was pretty straightforward, which balanced things out somewhat.