Only the training video series really helped me out
Honestly, I was hoping finding what I needed in the training and onboarding would be a breeze, but it really wasn’t. Navigating the WFHI dashboard to get started felt scattered — there were so many features and settings that it was quite frustrating. However, the one part that stood out was the training video series. Those videos were clear and actually helped me grasp the essentials of the calling tools and how the dialer functioned. Aside from that, the written guides were buried under menus or too technical for someone new like me. Also, the sequence of modules wasn’t very intuitive; I got lost trying to figure out the right order to set up the software, which made onboarding drag on longer than I expected. While the video content showed real effort to help users, the overall experience of locating key onboarding elements was harder than it needed to be. It felt like the training stood alone as the bright spot here, but that alone wasn’t quite enough for me to have a smooth start.