Only the Telephonic Support Was Decent
My experience with support and communication throughout the setup was disappointing. Most of the initial onboarding required one-off assistance while getting the software installed and the database configured. However, the ongoing support did not rate well since I found communication slow and often asynchronous, which complicated resolving technical issues in real time. While the telephonic support was somewhat helpful and a positive point, it unfortunately was not sufficient to offset the difficulty I faced when attempting to understand the workflow tools and the dialer setup without frequent misunderstandings. The training materials were also insufficiently detailed, leaving me to figure out much on my own. The invoicing and payment processes were functional but barely satisfactory. Overall, I was left with a sense that the setup might improve only if support communication becomes more responsive and continuous rather than primarily one-off interactions during initial use.