Only the support quickness was decent here
During the initial setup of the software, I found the access procedures somewhat convoluted and not very intuitive. Most of the time, it was hard to get clear guidance or help contacting the right people. However, I did have one phone conversation with their support, and I must say the response on that particular call was prompt and professional, which stood out. In contrast, the rest of the communication seemed sluggish, and follow-up was often delayed without clear explanations. Because of that, my overall experience with the software's availability and usage was mixed; not impossible to use but frustrating enough to affect my workflow. I also noticed the dialer occasionally failed to connect or dropped calls unexpectedly. The database functionalities worked only when I struggled through several errors. Signing up was straightforward but inconsistent messaging afterward caused some confusion. So while one part of the experience was commendable, most of the process felt muddled and not fully supported.