Only the quick reply stood out
I contacted the sales team with several questions about the software and onboarding procedures. Honestly, their responses took longer than expected, which was frustrating because I needed clear and timely information to make a decision. However, I will say that when they did reply, the answers were reasonably helpful and straight to the point. The sign-up and payment explanations were basic but clear. Yet, the initial delay made the overall experience less confident for me. I expected more proactive communication and faster turnaround. Billing processes also felt a bit unclear at times. Overall, the quick replies were the only part of their sales communication that really worked for me, making the rest of my experience somewhat disappointing.