Only the part about handling errors was okay
I’ve gone through the training and onboarding with the software, and honestly, it wasn’t great when things started going wrong. I had some troubles early on with the dialer not connecting right, and the onboarding didn’t really guide me on how to troubleshoot those glitches. The steps to fix errors seemed vague and not user-friendly. That said, one part did stand out as okay, the support call line. While the training itself felt lacking on error guidance, at least the support team was reachable over the phone and tried to help when I got stuck. But if the software had built-in methods or clearer troubleshooting during the onboarding, I wouldn’t have had to rely so much on calling. Unfortunately, this made the whole experience wearisome, and I’ve had to repeat explaining the same problems. So in the end, the only positive was that the support calls were at least an option, even though I wish the training had handled errors better to begin with.