Only the invoicing process stood out
I have been through the sales and pre-purchase process multiple times with WFHI's software. Honestly, it felt mostly exhausting rather than helpful. The initial sign-up was more complicated than I expected, and navigating the payment process took way longer than it should have. I found myself repeatedly needing assistance, which was frustrating because I thought I had explained where I got stuck previously. There was one part that I must admit was fine—the invoicing system worked without any hiccups, and I always received my invoice promptly. However, everything else about the onboarding flow seemed convoluted and slow. When I had questions about the database features and calling tools, the answers I got were vague, making it difficult to set things up the way I wanted. Support is available on the phone, but waiting on hold felt like a waste of time, and I was often passed between agents. I doubt I'll fully rely on this system next time without additional help, but maybe the invoicing at least will remain reliable. Overall, it felt like too much effort for something that never really felt smooth or intuitive. I was expecting a better onboarding experience from a paid service like this, but I kept encountering hurdles. If there was one piece I could have done without, it was the frustration of repeatedly asking questions that weren’t clearly answered. That said, the invoicing was at least a bright spot in a otherwise weary experience.