Only the database section gave me confidence
I have mainly a negative take on the training and onboarding process with only the database part standing out positively. From the start, I felt quite uncertain about several aspects of the software despite attending all available training sessions. While the database features were well explained and remained accessible to me, the complexity of the calling tools and the dialer added significant confusion. Automatic updates sometimes changed settings I thought I had fixed, which caused further frustration. On the plus side, the support team was available by phone to clear a few doubts, which was helpful but not enough to fully boost my confidence. The invoicing and sign-up were straightforward, but that alone didn't help with usability concerns. By the end of onboarding, I was not comfortable relying solely on what I had learned and felt I would require continuous assistance to progress, which is a downside for anyone hoping for independence. Overall, except for the database training, the rest didn't leave me feeling ready or assured enough to work effectively with the tools provided.