Only the basic pricing info was clear
I have gone over this stuff before with other services, so I expected the wording and labels here to be straightforward. Unfortunately, many of the explanations felt vague, and terms used for packages and features were not always intuitive. I found myself second-guessing what exactly I was committing to, and the differences between tiers weren’t spelled out clearly. On the plus side, at least the basic pricing info was easy to find and made some sense, which was helpful. Beyond that, though, I often had to pause and reread to be sure I wasn’t misunderstanding anything about the software’s capabilities or support options. It seemed like the sales material assumed familiarity that I didn’t fully have, which made deciding more tedious than it needed to be. I’m weary of this kind of unclear marketing jargon and would have preferred a more direct approach from the start.