Only telephonic support was alright, rest got tangled
I had a bit of a rough time when a payment issue came up, and I noticed the billing and invoice process wasn’t as smooth as I would have liked. Initially, I tried to sign up and make the payment but the system showed some error messages that weren’t clear, which confused me quite a bit. After that, I contacted support for help. The telephonic support was the only thing that stood out as decent: they were patient and walked me through some troubleshooting steps calmly. However, the whole issue took longer to resolve because the automated parts of the system weren’t helpful in recognizing or fixing the problem early on. I kept waiting for updates which never really came automatically, and that made the experience frustrating. Eventually, I got it sorted but if the billing interface and the invoice procedures had been more straightforward or if the tech had automatic updates that notified me faster, my experience would have been better. The support call was the saving grace but the rest of the payment handling definitely needs improvement.