Only telephonic support handled the issue properly
When I first tried to sign up, there were a couple of hiccups with the payment not going through, and the invoicing details seemed confusing which delayed my onboarding. I contacted the support through chat, but the responses were slow and sometimes unclear, making me wait longer than expected. Later when I got on the phone with the support team, they were much more helpful and responsive. They explained the billing cycle and payment steps clearly, which helped me finalize everything. Despite this, the overall sales and pre-purchase experience left me frustrated because the initial problems could have been avoided with better online instructions. If the form and invoicing setup had been more reliable from the start, I wouldn't have needed support calls at all. So, the one positive was definitely the telephonic help, but the rest of the process was not smooth for me.