only support hiccup was setting up the dialer
I liked how the WFHI software itself handled most of the setup without much fuss, especially the automatic updates which kept things current. The onboarding flow was pretty straightforward too, with training videos that made it easy to get started on running remote workflows. The database feature integrated well with my processes, so that was a relief. But what stood out as a minor issue was the support side; I had to figure out some dialer configurations on my own because the telephonic support didn’t walk me through that clearly. The sign-up and invoicing worked fine, smooth payments all around, nothing complicated. Overall, good experience except it would have been better if the support was a bit more hands-on on the technical details like the dialer settings. I guess if you’re patient with some self-learning, it’s not a big deal, but direct help there would be welcome. Still, nothing that changes my positive impression much.