Only once did the explanation really help
I found most of the telephonic support a bit unclear, which made the setup process more complicated than I thought it should be. There was one moment when an agent meticulously walked me through the database syncing step, and that really made sense—finally, something clicked. But apart from that, the rest of the communication was hazy, leaving me unsure whether certain features were working or not. When I called about the dialer problems, the responses felt generic, and I wasn’t really sure what steps to take next. Instructions on the training modules were also vague, so I spent a lot of time guessing and double-checking on my own without clear guidance. Billing and payment advice were relatively clear but didn’t make up for the confusion elsewhere. I’d say if they could replicate that one clear explanation across all their support, it’d be helpful. As it stands, the process left me feeling stuck more than ready to use the platform confidently.