Only clear thing was the payment process
Before signing up, I had certain expectations about the sales process based on some initial research I did. However, what actually happened was a bit different in several ways. The communication I received didn’t always match what I thought would happen: there was some delay and back-and-forth that I wasn’t prepared for. The requirement to go over the same information multiple times felt a bit tiresome, especially as I had already gone through similar explanations. Despite that, I have to admit that the payment and invoicing system was clear and straightforward, which at least reduced one layer of hassle. Unfortunately, that’s the only part that I found distinctly better than expected. On the whole, it seemed more complicated and slower than I anticipated, which was disappointing. Maybe for new users this is par for the course, but having managed similar software before, I found it hard to get truly comfortable with how the sales side was handled here.