Ongoing training felt more frustrating than helpful
I initially found the onboarding and training content to be fairly comprehensive, but my experience on a day-to-day basis was quite different. The software itself seemed to have some bugs that popped up repeatedly, making it frustrating to stick with the workflow instructions given during training. The dialer and calling tools occasionally lagged, which interrupted calls and hampered practice sessions badly. Also, the database feature did not reflect updates as swiftly as expected, causing some confusion in managing contacts efficiently. Automatic updates sometimes changed parts of the interface, which meant I had to relearn certain features often without much guidance. While telephonic support was available, getting through to a person who could provide immediate answers took longer than I wanted. The invoicing and payment setup were fine, but couldn't outweigh the inconsistent daily experience with the training and tools. Overall, this felt more like an ongoing hassle than a smooth and helpful training process. I had hoped for a more stable day-to-day functioning that helped rather than hindered my efforts.