4 out of 54 of 5Verified purchaseSupport and communication
Ongoing support missing detailed follow-up
The initial setup and training covered most of what I needed to start working with the software and database features. Support during that phase was good and telephonic assistance answered my questions well. However, after the setup was complete, I noticed there wasn’t much proactive or ongoing support to help with updated functions or new features. Automatic updates brought changes, but no detailed follow-ups or refresher sessions were offered. I think more continuous engagement would help users feel supported beyond that first onboarding and prevent confusion down the line. That’s the one thing I feel is somewhat missing from the package overall.