Ongoing support lagged despite a decent setup
The setup phase had its moments of smoothness, particularly getting the initial training sessions completed which were organized and somewhat helpful. The dialer tool operated well during the early stages, with minimal technical glitches. However, where this system really fell short was in ongoing support after the basics were set up. When issues came up, I found the responses to be delayed and the telephonic support less responsive than expected, making the troubleshooting process frustrating. While some automatic updates installed without much fuss, others seemed to cause minor glitches that didn’t immediately get resolved. The database feature was functional but lacked some flexibility I had hoped for, which meant extra manual effort weekly. The invoicing and payment steps were routine, though without surprises. I appreciate that some initial components did work well, but the overall execution over time made effectiveness questionable for continuous use.