ongoing support hours par thoda dhyaan dena hoga
Main WFHI ke support aur communication se overall khush hoon, lekin ek mukhya sawal jo utha woh unke support hours the. Kyunki mera kaam subah se shaam tak hota hai, kabhi jab mujhe support ki zarurat thi, toh support team mil paana mushkil tha. Onboarding process aur initial training ke dauraan jo telephonic support mila woh thoda limited lag raha tha mere liye. Database feature aur dialer ke kabhi kabhi complex queries ke liye support helpful toh tha, lekin unka available timing mere workflow ke saath perfect align nahi tha. Is wajah se maine thoda wait karna pada jab kuch technical clarifications chahiye thi. Mujhe lagta hai agar support hours ko operate karne wale log thoda extend kar dein ya flexible timing rakhein toh customer experience aur better ho sakta hai. Ye chhoti problem hai, baki sab communication theek thi.