Ongoing support failed to resolve issues consistently

Ongoing support failed to resolve issues consistently

After initial setup, the everyday support was disappointing. I often had to wait or call multiple times for the same problem because it wasn’t fixed on the first try. The staff was polite and the telephonic conversations were clear but persistent issues with the software remained over several weeks. Priority assistance did sometimes provide quicker callbacks, which was the only positive aspect. Unfortunately, the recurring technical glitches and slow resolution made daily workflow difficult. I expected more consistent day to day support once signed up but what I experienced was less than satisfactory and quite frustrating.