Ongoing glitches in training setup marred initial smooth start
At the beginning of the training and onboarding with WFHI, I found things to go quite well, which matched my expectations for a smooth start. However, as days passed, the software’s day-to-day behavior did not quite meet those initial impressions. I anticipated that support would be consistent throughout, but frequent bugs in the training modules caused frustration. For example, the calling tools and dialer occasionally lagged or sometimes failed to connect, which interrupted the training flow. I had expected better stability particularly because the onboarding process was promoted as user-friendly. The database feature also presented some challenges when trying to integrate with my existing workflows, which I had prepared for but hoped would be easier. Telephonic support, which had been very responsive initially, became slower to respond and less helpful in troubleshooting these daily issues. The automatic updates, rather than improving performance, sometimes introduced new problems. On the positive side, the sign-up and invoicing aspects continued to work reliably. Overall, the training experience was a mix: an encouraging start followed by ongoing interruptions that made daily use more complicated than I had expected.