One-time setup took ages, ongoing use was minimal
When I was trying to evaluate the WFHI offering, I found the initial setup process to be much more involved than expected. Setting up the dialer, syncing the database, and configuring the software to work the way I intended took a considerable amount of time and effort, which was all one-off. After that, I noticed very little ongoing setup was needed, but also the activity on the platform did not seem to ramp up as I expected. The onboarding and training were largely frontloaded, and once those were complete, I was mostly left to work independently without much direction. The automatic updates did not require anything from me but also did not add new visible features. Billing and payments were done once and then recurring. Overall, I told my friends the effort was heavy at the start and smoother later but the ongoing value felt limited for what I needed. I am just describing what happened from my point of view, and I can see how others might experience it differently, depending on how they use the software and training.