One thing worked, but mostly off the mark
I’ve tried to get the billing and payments to sync well with my actual working hours, but honestly, it’s been more frustrating than useful. The sign-up process was straightforward enough, and the invoicing system did track payments fine, so I'll give credit there. However, when it came to matching my billed hours to the hours I actually worked, the software missed the mark repeatedly. The automatic updates didn’t seem to improve this mismatch either, and calling the support line left me repeating myself more than once. I get that it’s not simple to sync everything perfectly, but after multiple attempts through the onboarding and weeks of adjusting entries in the database feature, it still felt out of sync with reality. It’s like the software is designed for a neat, fixed schedule, which most of us don’t have. I was hoping the dialer integration might streamline things but no luck. Honestly, I’m wary of future billing cycles unless there’s a real fix.