One thing that did stand out was the dialer's inconsistency
My experience with the sales and pre-purchase process left me mostly disappointed, though I must admit there was one element that functioned reasonably well. Initially, the sign-up phase seemed okay, and the invoicing looked standard enough. However, moving past that, as I tried to engage with the calling tools, the dialer especially displayed inconsistent behaviour throughout the days. Sometimes, calls connected promptly, but other times there were sluggish delays or even failure to connect, which disrupted the flow of my tasks. The onboarding and training materials partly prepared me for usage but didn’t fully align with the realities of the dialer’s performance. Support was accessible but did not offer quick resolutions, leaving me to rely on trial-and-error. I did appreciate that the database feature mostly worked as intended, helping to organize my contacts neatly. That was the one bright spot amid a series of frustrations. Overall, this inconsistent calling performance stood out as the part that slowed me down the most, and I hope that area sees improvement to truly make the package worthwhile for ongoing use.