One thing stood out in setup: the recurrent help needs
I found that most of the sales and pre-purchase consultation was pretty straightforward, with clear explanations of software features. What really stood out to me was realizing that a lot of the setup feels like a one-time deal, such as signing up and initial database configuration. But when it comes to ongoing support or adjustments in the calling tools or dialer, it’s not always hands-off. The software keeps updating automatically, which is great, but sometimes you do need to keep tuning your workflow when new features come in. The invoicing process also was mostly smooth, with clear billing, though it took a little time to fully understand recurring payment cycles. So the one thing I'll say is that while the initial setup is mostly a one-off affair, staying on top of the updates and support involves continuous involvement, which firms should keep in mind before signing up for this service.