One step stood out in a confusing sequence
The training began with an introduction that was clear and engaging, setting expectations well. Then, unexpectedly, I was asked to use the dialer tool before receiving detailed guidance on the database feature, which felt counterintuitive. It was frustrating trying to configure calling lists without fully understanding how the database worked. After that, the session on automatic updates clarified some earlier confusion, though it seemed out of place so late in the sequence. Finally, the support section was introduced, which was helpful but came only after I had already struggled with earlier steps. The only part that really stood out as useful early on was the initial overview of the software interface, which gave me a foothold. Aside from that, the order sometimes made the process tougher to follow than it needed to be.