one specific stumbling block kept messing up the whole process
So I went into the training and onboarding thinking it would be straightforward, but honestly the biggest frustration came from the dialer setup. It was supposed to be simple but the steps kept failing, and none of the other parts like invoicing or database seemed to cause issues. I tried multiple times to get through the training resources, but the dialer part never clicked. It was never made clear whether the problem was ongoing or just a one-off hiccup, which left me confused. If the dialer had been easier to set up, the rest of the software felt okay. Support was okay but the main problem was that one part of the training focusing on dialer setup because I had to keep redoing it. It dragged the whole process out and made me lose confidence. I really wish there was clearer guidance on that step alone, because without it the whole system felt unusable for me.