One part stood out but overall finding support info was tough
I tried reaching out to support multiple times to understand some functionalities of the software. The phone support was okay when I finally got through, but getting to that point was quite challenging. The online resources were not very clear or well-organized, making it difficult to find quick answers without waiting on calls. In comparison to other platforms I have used, the searchability of FAQs and help topics was lacking. However, I must say their telephonic support agent was quite patient and tried to resolve my issue effectively once connected. That personal interaction was the only positive in an otherwise frustrating search process. It felt like I was spending more time locating the right information than actually getting my work done. For practical day-to-day help, this is not ideal because time is critical. It would be much better if the support content was streamlined and easy to browse, creating a more self-service friendly environment. Despite the good nature of the staff once reached, the overall ease of access leaves much to be desired.