One-off setup was impressively smooth
I've probably explained this setup process more times than I care to remember now, but it's worth saying that nearly all the onboarding work was something you do once and then it's done. The initial configuration took some effort, particularly defining the workflows and importing databases, but once that was done, routine updates and training seem to flow automatically. The training materials are thorough, making the first-time setup more manageable than expected. However, some of the dialing tool features require re-adjustment if I change any workflow steps later, so there's a small ongoing maintenance aspect but nothing too disruptive. It really saved me having to reinvent the wheel every time I log in. If you've been through a few onboarding processes with other tools, you'll appreciate how streamlined this one is after the initial hump. Overall, the one-time setup got me operational, then the ongoing part has been pretty light, which makes the whole experience much easier.