3 out of 53 of 5Unverified experienceSupport and communication
One-off setup was good but ongoing support mixed
The initial software setup and onboarding were quite straightforward, with good training materials that really helped get me going. But when it came to ongoing support, it felt a bit inconsistent—some days the telephonic help was great, while other times getting through was slower than I wanted. The database feature fit nicely into my everyday workflow once configured, but I did need to tweak things now and then. So the balance is that getting started was easier than I expected, but keeping things running smoothly needs a bit more responsiveness, though overall I’m fairly positive.