one-off setup mostly okay, ongoing bits a little mixed
My experience with the training and onboarding was fairly balanced. Most of the setup happened once, like getting the software installed and connecting the dialer with the database—which went smoothly. However, the ongoing learning curve involved picking up updates in the user interface and adapting to the way automatic updates occasionally changed some features, which required more attention than I expected. The telephonic support was helpful initially but after the first week, fewer calls were needed, so that interaction diminished naturally. What stood out was that while the initial training covered a lot, the real work was in adjusting workflows as the software evolved. Sign-up and invoicing were straightforward, which was a relief, though I felt that some of the ongoing procedural changes could have been communicated better. Overall, it was neither overly challenging nor completely seamless—just a moderate experience where some parts fit perfectly, and others left room for improvement. The balance between one-off setup and ongoing adaptation is something future users should keep in mind.