One-off setup clear, ongoing support less so
You provide a thorough initial setup process that helped me understand how to start using the software effectively. The onboarding sessions were structured and gave good guidance on the features. However, I found that the ongoing support felt less structured; it wasn’t always clear which issues needed one-off fixes and which required continuous attention. This made some parts of managing the workflow a bit confusing for me. Also, the balance between setup assistance and ongoing communication could improve. I value the idea that you’re available for priority help, but it would be better if processes were more clearly defined for ongoing issues. Overall, the setup was solid but continuing clarification on post-setup support would enhance the experience further.