One-off setup caused the main confusion
I found the billing and payment setup quite frustrating because it wasn’t clear what fees were one-time and which were recurring. When I first signed up, I was under the impression most of the expenses would be one-off charges. However, during invoicing, I realized several ongoing fees were involved that I hadn’t anticipated. This lack of clarity made me skeptical about continuing since I expected more transparency from the beginning. The invoicing process itself was straightforward but the unexpected recurring payments caught me off guard and caused me hassle. Despite asking telephonic support about these charges, the explanations didn’t clear up the confusion effectively. I think if the sign-up process had clearly separated one-off versus ongoing costs, it would have saved me time and frustration. Ultimately, the experience left me feeling like the payment process was not very user-friendly or well explained, especially for someone trying to manage their budget carefully. I expected the billing to be simple, but it turned out to be quite complicated and the ongoing parts were not evident until later.