One helpful call but starting felt slow
The support system eventually worked well, but it took a while to get going. When I first signed up and tried to access the calling tools and database, I found myself waiting for responses for longer than I expected. The training and onboarding process was not as clear from the beginning, which made the initial days somewhat frustrating. However, what stood out was a particular phone call to the telephonic support team—they were patient and walked me through the main features patiently and clearly. That call was the moment I felt reassured about using the software. Despite that, the overall start was slow, and I wished that the onboarding and the automatic updates could have been explained better upfront to reduce the confusion. The invoicing and payment systems were handled adequately once I understood how they worked, and the software itself performed as expected once set up. I think with quicker and clearer initial communication, the experience would have been much easier, but the supportive call in the end made a big difference for me to continue.