2 out of 52 of 5Verified purchaseSupport and communication
One clear explanation, but overall things felt unclear
While the staff did manage to explain the database feature clearly during one call, the overall communication was lacking in clarity. I found myself confused at several points, particularly when trying to understand how automatic updates would integrate with existing workflows. The instructions given were sometimes too brief and lacked necessary details. It felt like I was being rushed through steps without full understanding. This made it difficult to make informed decisions about software setup or fully grasp the benefits of different modules. The one thorough explanation was appreciated, but a more consistent and patient communication style would improve the overall support experience.