One bright spot was the initial contact, rest less so
While I found the initial sales and pre-purchase communication to be adequately clear and helpful, the day-to-day experience with the WFHI software and services left much to be desired. After signing up and completing the basic onboarding, I noticed that the dialer function sometimes felt sluggish and unresponsive, negatively impacting my workflow. Although the automatic updates occur regularly, they occasionally introduced new bugs that were not immediately addressed by support. Speaking of which, the telephonic assistance was not always reachable or quick in response during busy periods, which was frustrating. The billing process was relatively straightforward, but the overall lack of fluidity in software performance reduced my satisfaction considerably. However, I must admit the kickoff support did provide a good foundation before the less consistent ongoing service.