Onboarding worked well but scheduling was off
I found the onboarding and training process to be fairly well structured in terms of content, with clear instructions for using the software and getting familiar with key features like the calling tools and the database. The material covered was relevant and helpful for understanding remote workflow management. However, the timing of live training sessions did not align well with my actual work hours. Many of the live webinars and support calls were scheduled at times when I was either just starting or finishing work, which made it difficult to attend without interrupting my routine. Because of this, I relied more on recorded materials, which lacked the interactive element I would have preferred. Despite this, the automatic updates and sign-up process worked without much trouble, and invoicing was clear. I did appreciate how telephonic support was accessible, but real-time help during the business hours I operate in was limited. So while the educational content was good, the scheduling aspect did not fit well with my practical day-to-day hours, making the experience somewhat less convenient than expected.