Onboarding went well, but the error handling was uneven
My experience with the training and onboarding process started positively, with clear instructions and useful material to help me understand the software's features. However, when things didn't go as planned, the way the system handled errors was a bit inconsistent. For example, while general problems like login issues got quick responses and fixes, some smaller glitches in the calling tools caused confusion because the help resources weren't as detailed. I appreciate that telephonic support was available, but sometimes the wait times were longer when I needed urgent clarification. The database setup went smoothly, and the automatic updates mostly worked well without disrupting the training sessions, which was a relief. Still, I felt that the onboarding process could incorporate better fallback options or clearer guidance for less common problems. This would help reduce frustration for newer users who might struggle during initial stages. Despite these issues, the overall training had good content, and the pacing was manageable, so I could keep up. I would say the onboarding handled most situations well enough, but improving support for unexpected errors would enhance the user journey significantly. In summary, a solid foundation for learning the software, with room for improvement in how glitches are managed during onboarding.